421 Fairfax Avenue Roanoke, Virginia 24017 (540) 330.1821
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Professional Experience: • More than 9 years management experience: corporate management; departmental supervision, budget development and management. •Initiated and maintained interdepartmental, external corporate and community relations and information sharing. •More than 7 years of experience in customer service and support including problem-solving and trouble-shooting, •Conducted general marketing, public and media relations activities. •Possess solid computer skills including Microsoft Office, Social Networks, Email, Twitter, Tele-conferencing. •General office experience: phones, fax, scheduling, meeting and event development and implementation. •Ability to train, motivate, and supervise customer oriented employees—fostering a “team” environment •General departmental human relations experience: hiring, supervising, coaching, termination •Created reports, updates, and departmental goals and objectives •Completed National Leadership/Management and Human Interaction Training
Employment:
2016-Present SmithEnergy, Inc. Business Development Officer Responsible for the determination, development and implementation of business growth strategies for 63 year old minority owned home heating oil firm. The position also included developing strategies regarding the development of real estate owned by the company and the expanding the business into the renewable energy (biofuel & solar) market.
2015 – Present Choose Life Principle Coach/Owner Practicing Life Coach, providing support and general-non clinical counseling to adults clients between the ages of 18 and 70 years old in the areas of employment, relationship, self-esteem, etc. Also provide mentoring and motivation services.
2013-Present Starbucks Barista Providing general retail & customer services and partner support.
2015-2016 NISSI Community Development Consulting Principle Consultant/Team Leader Providing community development contracting client services
2000-Present Total Action For Progress, Inc. Director of Community Development & Outreach Building relationships and partnerships that build community--education/training business development efforts in targeted low-to-moderate income communities. I was responsible for community development for the agency in 11 jurisdictions and 5 Cities that included both rural and urban environments.
Education:
Connors State College, OK. (1982) Associate Business Administration
Averett University (2013) Bachelors of Arts - Business Administration Program
Liberty University (2015) Master’s Degree Program - Human Services Counseling/ Cognate: Life Coaching